Shipping policy
TOS B2B EU supplies wholesale customers across Europe and the UK.
1. Shipping Coverage
We support international shipping to customers across Europe and the UK, subject to product availability and applicable shipping arrangements.
2. Shipping Origins
Depending on the product, stock availability and order requirements, orders may be fulfilled through our supply and shipping operations in:
- Portugal
- China
- Bangladesh
The fulfillment origin may vary from order to order.
3. Delivery Times
Delivery times are variable and may depend on:
- Destination country
- Product availability
- Order quantity
- Fulfillment origin
- Shipping method
- Carrier
- Customs procedures
- Other circumstances outside our reasonable control
For this reason, customers should rely on the delivery estimate provided for their specific order rather than a general website estimate.
4. Shipping Costs
Shipping costs may vary according to:
- Destination
- Order size
- Weight and dimensions
- Shipping method
- Fulfillment origin
The applicable shipping cost will be communicated or displayed during the applicable ordering process.
5. Order Tracking
Order tracking is available for shipments where tracking is provided through the applicable shipping method.
Tracking information will be supplied when available.
6. Customs & Import Charges
For international shipments, customs duties, import taxes or other destination-country charges may apply depending on the destination and applicable regulations.
Where such charges apply, responsibility for payment will depend on the agreed shipping terms and applicable law.
7. Delivery Delays
While we work to provide dependable fulfillment, delivery may be affected by carrier delays, customs processing, weather, operational disruption or other circumstances outside our reasonable control.
8. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
If incorrect information causes a delivery problem, additional shipping or handling costs may apply where relevant.
9. Contact
For shipping questions:
THREAD OF SUCCESS, LDA
TOS B2B EU
PCT Guerra Junqueiro, nº 3, Cave Esq
2745-120 Massamá e Monte Abraão
Lisboa, Portugal
Email: threadofsuccess@gmail.com
Phone / WhatsApp: +351 925 756 890